System Upgrade Central
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- Systems go offline Friday, October 30th at 5:30 pm
Financial Plus Credit Union will be undergoing a system upgrade starting Friday, October 30th. The upgrade is a necessary step in moving forward with technology to continually enhance our services and provide the best member service possible. During this brief disruption in our services, we appreciate your patience and understanding.
Why is this upgrade happening?
The upgrade will improve efficiencies across our organization, enable us to provide enhanced products and services, and offer an even better banking experience for our members.
When will the upgrade take place?
The upgrade will start on Friday, October 30th at 5:30 pm and systems will be restored throughout the day on Monday, November 2nd.
What will be affected during the upgrade?
During the upgrade all services provided through online/mobile banking such as, account access, bill pay, Zelle, and mobile check deposit will be unavailable. Express Telephone will be unavailable. All branches will also be closed on Saturday, October 31st. ATM’s will be available and credit and debit cards will continue to work. Our web site will remain available during the entire process, and we will provide updates on this page.
What should you do prior to the upgrade?
- Make mobile check deposits before 4:00 pm on October 30th if they need to be deposited before systems are unavailable.
- Schedule any bill payments prior to 5:30 pm on October 30th or after the upgrade.
What will be different after the upgrade?
Most services will remain the same.
Notable changes will include:
- All members with multiple account numbers using online/mobile banking will now conveniently use the same credentials to access all accounts on one screen. Your lowest account number will be your surviving log-in credentials.
- Joint owners on accounts currently using shared online/mobile banking logins will need to establish their own log-in credentials to see their full account information and to upgrade account privacy.
Online banking, contact center and branch services will be down starting Friday, October 30th at 5:30pm and systems will be restored throughout the day on Monday, November 2nd.
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